RETURNS POLICY

Please refer to our FAQ's for information on how a return is considered acceptable in regards to Returns/Exchanges.

We do not accept returns for change of mind. Refunds will only be given for faulty items.
If you wish to return your item for an exchange in size/colour/product or for the value in credit please contact us.

The following information applies to what Informale finds acceptable in regards to returning or exchanging a product:

1. The product(s) must be returned in its original condition upon delivery. All packaging and tags should be returned and attached. 

2. The product(s) must be returned to us, unworn, not washed and not altered in any form.

3. We do not accept garments that have stains or perfume/smoke smells based on the customers. If so, the item unfortunately will be returned back to you with out a refund or exchange. 

Please note that before sending any product(s) back, you must contact Informale through our Website, email or social media. 
This will ensure that we have accepted your exchange/return. We will send a form to attach to your return package to let us know what the situation is once we receive it. 

At this time, the cost of returning a product back to us is done so on the customers behalf. You will not be reimbursed or refunded by Informale. 
Please keep your returns tracking number for your security as well emailing us the tracking number to ensure that it does not get lost in transit. 

The return/exchange will not be credited to you until we have received the package and assessed it based on the means of what the customer has described to us.

Informale is not accountable for any packages lost in transit. The customer sending back the item will have to approach the carrier used on their behalf for any inconsistencies or delays in regards to the process of the return. 

All items will be returned to our headquarters in Melbourne, Australia. 

EXCESSIVE RETURNS

Informale has the right to monitor customer returns.
In the case of misuse of our returns/exchanges policy by an individual, we have the right to dispute your return. 

If our exchange/return policies in any way are being taken advantage of in the benefit of customer, Informale has the right to not accept your returns/exchanges.