FREE SHIPPING ON ORDERS OVER $500 AUD
FREE SHIPPING ON ORDERS OVER $500 AUD

FAQ

Where can I purchase Informale clothing?
Our products are sold exclusively via our online store, a few selected stockists and The Rake online.

What currency are your products priced in?
All items are priced in AUD (Australian Dollar).

What are your payment methods?
We accept VISA, Mastercard, American Express, Apple Pay and Paypal.

Where are your pieces made?
90% of our products are manufactured in Melbourne, Australia, while 10% is made in Italy. We oversee the whole process, from designing, pattern-making, manufacturing and quality control. This ensures that each garment is as perfect as possible before being shipped to you.

If an item is sold out, will it be restocked?
All of the pieces in our range are core pieces. We do not make collections.
We have established Informale to be a trans-seasonal brand with items that can be purchased through out the year and that are restocked as frequently as possible.

What do you mean by Pre-Order?
Some of out products are sold through a pre-order system. This allows for customers to purchase particular sizes and styles before they sell out. It also allows us to get a feel for what sizes are the most sought after so we are able to create enough pieces and maintain our vision of limited runs/sizes/styles.

How long does it take to receive my Pre-Order?
Please carefully read the description on each product for delivery dates. We usually give a rough guide line of when products will be shipped out. However please understand that time is of the essence and delays may occur. If for some reason a product is taking longer than expected we will email you outlining the date when you product will most likely get shipped on, for your piece of mind. If you have any questions or inquiries in regards to pre-order, please contact us at contact@informale.com.au

What if I want to change or cancel my order?
Unfortunately once your payment has been accepted we can not cancel your order. Once we have recieved your order please contact us further to discuss a change in size or colour. You have 14 days from the date of receiving your parcel to change a new, unworn item.

What if the product I receieved is faulty or damaged?
We pride ourselves in quality control and maintain the highest standards for each of our pieces. If a fault is discovered, please let us know immediately. We are most happy to discuss your options in regards to changing or refunding the item.

Do you accept refunds?
We only accept refunds on faulty pieces. If you have a change of mind we are more than happy to exchange a new, unworn product for something else in our range.
Please contact us immediately if you wish to do so.

How can I exchange my item?
If you would like to exchange your item for a different size/colour or style please contact us via email.
Please note that all returns are at the cost of the customer. A customer who wishes to return their item to us, will incur the return cost of postage and any additional fees.

For more information please refer to our:
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