FREE SHIPPING ON ALL ORDERS WITH CODE 'GOODSHIP'
FREE SHIPPING ON ALL ORDERS WITH CODE 'GOODSHIP'

FAQ

Where can I purchase Informale clothing?
Our products are sold exclusively via our online store, our showroom at Calder Sartoria (Melbourne) and The Rake online (London).

What currency are your products priced in?
All prices are in AUD.

What are your payment methods?
We accept VISA, Mastercard, American Express, Apple Pay and Paypal.

Where are your pieces made?
All of our products are manufacturered in Melbourne, Australia. We oversee the whole process, from designing, pattern-making, manufacturing and Quality Control to ensure each garment is as perfect as possible before being shipped to you.

What do you mean by Pre-Order?
All our products are firstly sold through a pre-order basis. This allows for customers to purchase particular sizes and styles before they sell out. It also allows us to get a feel for what sizes are the most sought after so we are able to create enough pieces and maintain our vision of limited runs/sizes/styles.

How long does it take to receive my Pre-Order?
Please carefully read the description on each product for delivery dates. We usually give a rough guide line of when products will be shipped out. However please understand that time is of the essence and great things take time so dates can change. If for some reason a product is taking longer than expected we will email you outlining the date when you product will most likely get shipped on, for your piece of mind. If you have any questions or enquiries in regards to pre-order, please contact us at contact@informale.com.au

What if I want to change or cancel my order?
Unfortunately once your payment has been accepted we can not cancel your order. Once you have recieved your order please contact us further to discuss a change in size or colour. You have 14 days from the date of receiving your parcel to change a new, unworn item.

What if the product I receieved is faulty or damaged?
We pride ourselves in quality control and maintain the highest standards for each of our pieces. If a fault is discovered, please let us know immediately. We are most happy to discuss your options in regards to changing or refunding the item.

Do you accept refunds?
We only accept refunds on faulty pieces. If you have a change of mind we are more than happy to exchange a new, unworn product for something else in our range.
Please contact us immediately if you wish to do so.

For more information please refer to our:
Terms and Conditions & Privacy Policy

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